Yes and we encourage it! Just make sure your container is clean and dry. Oh, and top tip for refilling.....never look away! ;)

We have many options for you. You can borrow one, rent one or buy one.

It is pretty simple. Weigh your container, scan your container tag, fill your container and check out, just like a regular store. Don't worry, we are here to help you!

No, you pay by weight of product. Buy what you need, nothing more, nothing less.

No. We understand that all of your household needs do not run out at the same time. If you need to refill your shampoo and only top up your condition, you will only pay for the new product you add to your container. We know it is common sense however we recommend topping up with the same product ;)

To keep refill costs low and reusing high. This way after your initial deposit we are not continuously charging you for containers. If you are not using it, we want it back :)

We encourage everyone to bring their own containers or to use our free containers from our Community shelf.

No. Want to try a different product, scent or size? You got it. As long as you have a bottle to exchange we will bring you a new one. If there is a difference in the deposit amount, we will be sure to refund you any difference.

We don't want anyone taking a mason jar into the shower with them. Also, Aluminum is EASILY recycled. 75% of all aluminum every produced is still in use today.

Yes please! We clean, sterilize and give them a second life! 

We really appreciate donated containers arriving empty and washed.

All products and companies that are represented at Roots Refillery are Canadian. We have taken a lot of time to seek out the companies we have partnered with to ensure that they are of the highest standards for enviromental and social responsibility. We have also tested every product to ensure its quality and value.

Why thank you for asking such a specific question. Yes, we sure do :) For every $1 you spend you earn 5 points. 100 points = $1.00. You can also earn additional points by giving us a 5 star review on social media platforms and/or Google (but only if we earned it, we like to work hard for our stars).

Yes.  Our hair care line is Salon Grade and is safe for coloured hair.

Yes, our hair care line is salon grade and safe for grey hair.  We also have options specifically for grey hair.  

Everyone responds to different deodorants differently and yes, sometimes the hunt for the one that works for you can seem fruitless. We love helping our customers find the "one" so please do not hesitate to come in and talk with us and let us help you :)

We have cream rub on, cream roll on and sticks in compostable packaging.   See all we have available here

Yes, at the moment we have a cream rub on and roll on available for refill.  

 It can seem that natural deodorants are much more expensive then the ones we see in big box stores, and true some may be.  We have found fantastic Canadian made deodorants that are very competitive and because they are so effective you will find that you do not have to re-apply multiple times a day (usually just once a day will do you).  You deodorant will last you months longer, saving you money; and you will be much happier :)

Yes we have many to pick from. Many people are very senstivie to baking soda causing painful rashes in their armpits. If this is something you experiece, let us show you our baking free options!

Toothpaste tablets are small, mint-sized pieces of toothpaste that have been dried and compacted. They typically contain the same ingredients as regular toothpaste, but in a more concentrated and convenient form.

Yes!  Change Toothpaste has a fantastic toothpaste tab with flouride. See the details here

 We are a bit biase so this is of personal preference in many ways.  
- Toothpaste tabs come in a compostable package, no more mixed material tubes that will spend decades in our landfills.
- No mess!  No more gobs of toothpaste stuck to the sink - simply crush the tab in your mouth, wet your brush and away you go.  
- Easy to travel with.  Eliminate the risk of opening up your suitcase to a sticky mess.

Yes, learn more about our squuezable, refillable toothpaste by Rose Citron HERE

 Yes, all of our mouthwash options are refillable. 

Yes, we have a few options, see them here

We carry a large line of liquid, powder and strips.  See all we have in store here

Yes, we have a stripping powder that is designed for cloth diapers but is powerful and gentle all in one to make strip clothes of dirt and grease and bring your towels back to their fluffy selves.

Yes.  Our laundry detergents do not have harsh synthetic fragrances that are usually associated with skin irritations.

Absolutely.  All of our laundry detergents are septic safe.

We have tried and tested this recipe, and it works incredibly well.

For Portable Machines:
Add the following to the machine's tank:
- 5 ml Pure Laundry Detergent
- 5 ml Pure Stain Remover
Shampoo as normal.  If you have a really tough stain, spray it directly with the stain remover for extra stain killing power!

For Full-size Machines:
- Add Pure Laundry Detergent and Stain Remover at HALF of what is recommended for carpet cleaning solution by the machine's manufacturer.

We offer free local delivery for orders $20.00 or over to Medicine Hat, Redcliff, Dunmore and Desert Blume and anywhere else within a 15 km radius of Medicine Hat.

Yes, we ship in Canada (excluding Quebec) and shipping fees are waived for all orders over $45.  For orders under $45, there is a flat shipping fee of $20.00

We have many refillable products available for online purchase.  These refillables are available in 100 ml quanitities and will be delivered/shipped to you in a sterilized upcycled container.

Our climate provides temperatures of extreme high and low. We don't want your order to sit out in either too long.

Refillery products are not returnable (can't put the toothpaste back in the tube). We encourage you to just try a little bit and if you love it come back and fill your container! For all other non-refillable products if you are not happy with your purchase, please do not hesitate to reach out to us so we can see what we can do.

We always do our best to avoid this but it happens.  If products show up broken please take a picture and email us at hello@rootsrefillery.com right away.  Since you ordered online we are happy to refund you directly for the broken items or send you a replacement.